Due to the high level of fraudulent orders we have been receiving from outside the US, eAegis, Inc. accepts orders from most International countries under the following terms and conditions. All International orders must be processed by us over the phone and must be prepaid by credit card or wire transfer. Customers placing orders from outside the US borders need to call us at 1-407-951-8935 to place their order. The billing party and shipping party must be the same, unless we have written authorization and identity verfication from the billing contact. We will not ship an item to a third party without this. All orders are manually screened for fraudulent credit card use prior to processing. All attempts to place fraudulent orders are recorded and forwarded to the proper local and international authorities.
There is a minimum order amount of $100, excluding shipping, for International Orders. Depending on the value of your order or your country of destination, we may require additional identification. We also require pre-payment by credit card or wire transfer prior to the order being processed and shipped. You will be advised of this by return email and your order will be held 'pending' until resolved.
If we request additional identification from you, please fax or email us a legible copy or jpg/gif of your credit card (front and back) along with a copy of your picture ID. Email your jpg or gif file as an attachment to email@example.com.
Lost or Missing Shipments
In the event that an order fails to arrive at your international destination, eAegis, Inc. will track the shipment and reroute it if necessary. In the event the shipment is lost, eAegis, Inc. will submit an insurance claim for the order and will provide a refund to you immediately upon receipt of the insurance claim refund. This can take upwards of 30 days in some instances.
Local Customs & Duties
You are responsible for all customs, duties and taxes payable at your country's customs offices when these goods are imported into your country. Rates for duty and taxes vary from country to country. You are advised to check locally with your government customs agents to see what rate you would pay for these 'electronic navigation' goods.
In the event any customs, duties and taxes for your order are billed back to us, they will be automatically billed to your credit card. We are often asked to 'use a lower value on the invoice' or to 'mark it as a gift' in order to avoid paying local duties and taxes - please note that it is our policy to ship orders only with the correct invoice included.
In some cases, to comply with manufacturer agreements and government regulations, eAegis, Inc. may be unable to export products to certain countries. Also, manufacturer warranties for exported products may vary.